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store info


Shipping:
Once payment is received turn around time can take up to 7-10 business days depending on the amount of orders ahead of yours, BUT I'm usually able to ship stuff out 3-5 days after orders are placed.

* Every single piece is made by hand, link by link.

If you're wondering when your package will be shipped out just send me a message and I can let you know!
- cottesdemailles@gmail.com


- All domestic shipping within the US is FREE! 
- Orders within the US are shipped with USPS standard shipping.
- Orders outside the US are shipped with USPS standard shipping.
- Estimated delivery time is within 3-7 business days (after being shipped) for US orders and 5-14 business days for orders outside the country.


There is an option on my website in the misc. section to upgrade to 2 day shipping within the US, overnight shipping within the US and priority shipping outside the US.


** I am not responsible for lost or stolen packages. If in the rare occurrence that a package does get lost in the mail or gets stolen - please message me so we can fix the issue together! **

** DOUBLE CHECK YOUR ADDRESS **
I ship to the address I am provided and I am not responsible if it's incorrect.


Payment: 
I accept major credit cards and paypal via my bigcartel. 
If I know you personally I am open to payment via Venmo, Square Cash and real cash money.


Custom Orders:
I am always open to doing custom orders and making the perfect unique item for you! Just send me a message with your idea, we can talk about our options and once I get a payment for the custom order I will start it asap! 

**I do not get started on any custom order inquiries until a payment has been made first. Thank you for understanding!



Returns & Exchanges:
Any missing, incorrect or damaged items:
Please contact me within 24 hours of receiving your package, I will gladly cover any returning fees and send you a replacement. 

**I will gladly fix up any of your old pieces no matter how long ago you purchased them, at no charge! If you need anything fixed or replaced, just let me know! (broken clasp, broken rings, tarnished rings, etc.)

If you are not happy with your purchase and would like a refund or exchange, please contact me within 7 days of receiving your order. 

Please note that the following conditions apply:
• You are responsible for paying to return the item, unless the item you have received is broken or damaged.
• The item should be returned in good condition, well protected and if possible in its original packaging. 
• The refund will be processed only once I've received the item back.

In the case where the item arrived broken, you can:
• Send it back to me so I can fix it for you (shipping at my own charge).
• Ask for a replacement (shipping at my own charge)
• Ask for a refund (shipping price not included in the refund).


Additional:
Please contact me if you need a custom length, if you have any concerns, special requests, questions or comments! 

Looking forward to hearing from you soon!