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store info


Shipping:
Once payment is received turn around time can take up to 7-10 business days depending on the amount of orders ahead of yours, BUT I'm usually able to ship stuff out 3-5 days after orders are placed.

* Every single piece is made by hand, link by link.

If you're wondering when your package will be shipped out just send me a message and I can let you know!
- cottesdemailles@gmail.com

** Bigcartel doesn't provide tracking but I keep all shipping receipts so if you would like tracking information just email me and I will send you a photo of the tracking info!


- All domestic shipping within the US is FREE! 
- Orders within the US are shipped with USPS standard shipping.
- Orders outside the US are shipped with USPS standard shipping.
- Estimated delivery time is within 3-7 business days (after being shipped) for US orders and 5-14 business days for orders outside the country.


There is an option on my website in the misc. section to upgrade to 2 day shipping within the US, overnight shipping within the US and priority shipping outside the US.

** DOUBLE CHECK YOUR ADDRESS **
I ship to the address I am provided and I am not responsible if it's incorrect.


Payment: 
I accept major credit cards and paypal via my bigcartel. 
If I know you personally I am open to payment via Venmo, Square Cash and real cash money.


Custom Orders:
I am always open to doing custom orders and making the perfect unique item for you! Just send me a message with your idea, we can talk about our options and once I get a payment for the custom order I will start it asap! 

**I do not get started on any custom order inquiries until a payment has been made first. Thank you for understanding!



Returns & Exchanges:
Any missing, incorrect or damaged items:
Please contact me within 24 hours of receiving your package, I will gladly cover any returning fees and send you a replacement. 

If you are not happy with your purchase and would like a refund or exchange, please contact me within 7 days of receiving your order. 

Please note that the following conditions apply:
• You are responsible for paying to return the item, unless the item you have received is broken or damaged.
• The item should be returned in good condition, well protected and if possible in its original packaging. 
• The refund will be processed only once I've received the item back.

In the case where the item arrived broken, you can:
• Send it back to me so I can fix it for you (shipping at my own charge).
• Ask for a replacement (shipping at my own charge)
• Ask for a refund (shipping price not included in the refund).


Additional:
Please contact me if you need a custom length, if you have any concerns, special requests, questions or comments! 

Looking forward to hearing from you soon!